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The Lean Games Book (Paperback) By John Bicheno $95.00 Call or email to ask for estimate.	Crisis Management and Emergency Planning: Preparing for Today's Challenges (Hardcover) By Michael J. Fagel Email or call for price.	The Heart of Esthetics: Creating Loyal Clients & Achieving Financial Success (Paperback) By Diane Buccola $9.95 Special Order
Customer perception of service quality in hotel industry (Paperback) By Malini Singh S $69.99 Special Order	Industrial Disputes and Court Decisions (Paperback) By D. Sarala Kumari $44.00 Special Order	Funeral Planning Made Easy (Paperback) By Reggie-D $14.99 Call or email to ask for estimate.
Retail Management for Salons & Spas (Paperback) By Milady $34.95 Special Order	The Toyota Way to Service Excellence: Lean Transformation in Service Organizations (Hardcover) By Jeffrey K. Liker, Karyn Ross Email or call for price. Out of Print	Design: A Business Case: Thinking, Leading, and Managing by Design (Paperback) By Brigitte Borja de Mozota, Steinar Valade-Amland $31.99 Call or email to ask for estimate.
Making Welcome: Enriching Life and Business with Hospitality (Paperback) By Eddie Heintz $16.95 Call or email to ask for estimate.	The Toyota Way to Service Excellence (Pb) (Paperback) By Jeffrey K. Liker $41.00 Call or email to ask for estimate.	The Magic Touch: Positively Extraordinary Customer Service (Paperback) By Billy Riggs, Tracey Jones (Editor) $15.00 Call or email to ask for estimate.

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