Customer Experience 2 (Paperback)

Customer Experience 2 By Naeem Arif (Editor), Ian Golding (Editor), Andrew Priestley (Editor) Cover Image
By Naeem Arif (Editor), Ian Golding (Editor), Andrew Priestley (Editor)
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24 international CX professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles.

Editors: Naeem Arif, Ian Golding, Andrew Priestley.

Contributors are experienced, qualified and certified CX experts including Greg Melia (CEO CXPA), Marleen van Wijk, Sirte Pihlaja, Stefan Osthaus, Daniel Hoff-Rodrigues, Gayana Helder, Olga Guseva, Ruth Crowley, Spiros Milonas, Olga Potaptseva, Nick Lygo-Baker, Richard Jordan, Stacy Sherman, Bruno Guimar es, Bet l Yılmaz, Michelle Badenhorst, Patricia Sanchez Diaz, Alec Dalton, Janelle Mansfield, Christopher Brooks, Hannah Foley, Umer Asif, Sarb Rana, Sharon Boyd, and Katie Stabler.

Topics include: Customer centric culture Organisation adoption and accountability VoC insight and understandings CX design and improvement CX metrics, measurement and ROI CX strategy

This is the anticipated follow-up second volume packed with frontline experience, insight and value for professionals wanting to dramatically enhance the customer experience in their organization. The bestselling Customer Experience 1 (November 2019) is available on Kindle and paperback.

Product Details
ISBN: 9781912774654
ISBN-10: 1912774658
Publisher: Writing Matters Publishing
Publication Date: July 30th, 2020
Pages: 240
Language: English